Before You Contact Us
Many common questions are answered right inside the app. Open More → Help & User Guide to browse our full in-app help guide covering every feature — quizzes, word cards, grammar, reading, profiles, screen time controls, and more.
If your issue is not covered there, we're happy to help directly.
Contact Support
To report a bug, ask a question, or share a suggestion, please email us at:
kh.sarwar@gmail.comYou can also submit feedback directly from inside the app by going to More → Help & Feedback → Send Feedback. Your feedback is saved on your device and sent via your Mail app, and includes your grade level and rating to help us respond more accurately.
What to Include in Your Email
To help us resolve your issue as quickly as possible, please include:
- Your device model and iOS version (e.g. iPhone 15, iOS 18.2)
- The app version (visible in More → About WordWizKid)
- The grade level and student profile affected
- A clear description of the issue and the steps to reproduce it
- A screenshot or screen recording if possible
Frequently Asked Questions
The app asks for Face ID every time I edit the profile — is this normal?
Yes. WordWizKid uses Face ID, Touch ID, or your device passcode to protect parent-only actions such as editing a profile, clearing quiz data, or sending feedback. This prevents children from accidentally changing important settings.
My child's quiz results have disappeared. What happened?
Results are stored locally on the device and are not backed up to the cloud. If the app was deleted and reinstalled, or if More → Data → Clear All Quiz Data was used, results cannot be recovered. We recommend using the Print Report feature regularly to save a PDF record.
Can I use WordWizKid on multiple devices?
Each installation of WordWizKid is independent. Profiles and quiz history are stored on the device and are not currently synced across devices. You can set up separate profiles on each device for the same child.
How do I report an error in a word, definition, or sentence?
Use More → Help & Feedback → Send Feedback inside the app and describe the word, its grade, and the error you found. We review all reported errors and correct them in the next available update. We appreciate your help making WordWizKid accurate!
The session timer ended but my child's data wasn't saved. What should I do?
Quiz data is saved automatically at the end of every completed quiz session — not at the end of the app session. If a quiz was in progress when the session timer expired, that in-progress quiz is not saved. Completed quizzes taken before the timer expired will be available in My Progress.
Is WordWizKid suitable for non-US curricula?
Yes. WordWizKid content is aligned with Common Core State Standards (CCSS), Cambridge Primary English Stages 1–6, IPA phonetic notation, and Oxford-based graded word lists — making it suitable for US, UK, international school, and homeschool families worldwide.
App Information
WordWizKid is a supplementary educational vocabulary and literacy app. It does not display advertisements, does not require an internet connection or user account, and does not share any data with third parties. All student data remains on the device at all times.
WordWizKid is compliant with the Children's Online Privacy Protection Act (COPPA) and applies GDPR-K principles, with parental authentication required for all sensitive in-app actions.